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FAQ What is the effect of linking the Contact Center System and the "FAQ Knowledge Management System"?

By linking the FAQ Knowledge System "FastAnswer2" and the Contact Center CRM System "FastHelp5", the following synergistic effects can be considered.

Posted the questions and answers accumulated in daily customer service on your company homepages, you will be able to provide information for customers to solve their questions on their own.
And you can expect to improve customer satisfaction by improving their convenience.
Finally, by giving customers self-solving ways to help themselves, your contact center will be reduced the number of inquiries.

 

Management ID：643

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