Help Center
Frequently asked questions67 Results
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We offer training service (courses) for FastHelp5 (Contact Center CRM System). Three types of tra...
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Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...
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FastSeries cloud service provides IP address restriction. An access from an IP address not allowed a...
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FastAnswer2 (FAQ knowledge system) provides various report templates such as "No. of reference of F...
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FastAnswer2 (FAQ knowledge system) supports PC, smartphone(iPhone and Android) and tablet(iOS and An...
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FastAnswer2 (FAQ Knowledge system) is the knowledge management system developed by TechMatrix who h...
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FastHelp5 (CRM system) support server redundancy configuration. Additionally, FastHelp5 can be insta...
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Our FastSeries products have been introduced in a wide variety of businesses and industries such as ...
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Yes, our FastSeries cloud service supports SSL (Secure Socket Layer) encrypted communication, we wil...
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If you are wondering which type of service to choose, please select the appropriate one (A or B) for...
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As examples of FastAnswer usage, we have posted articles of "Kokumin Kyosai co-op" and "COOP Kyosai-...
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Yes. FastSeries CRM system (FastHelp5) has an implementation history of linking with various PBX/CT...
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If you have any questions or concerns about FastAnswer2 (FAQ Knowledge System), please contact us fr...
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FAQ
By linking the FAQ Knowledge System "FastAnswer2" and the Contact Center CRM System "FastHelp5", the...
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Yes, FastAnswer2 has a lot of features that support customers' self-solving, such as displaying freq...
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Yes, we provide cloud services which is available 24 hours a day, 7 days a week.
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The shortest contract period for using FastSeries on the cloud is one year.
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The "User Role" feature of FastAnswer2 (FAQ Knowledge System) allows you to set the view limit of ea...
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FastHelp5 supports for tablets with a screen resolution of 1920 x 1080 pixels or higher. FastHelp5 ...
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FastHelp5 (CRM system) has data import / export function. It supports data import from other syst...