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• FAQ

  Can I edit a design of web site without knowledge of HTML?

  FastAnswer have user-friendly HTML editor so you can easily create a FAQ without HTML skills. In add...

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• FAQ

  Does FastAnswer have approval function for publishing FAQ?

  Yes, we have as standard function. You can create / manage FAQ editors and can set privilege of appr...

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• FAQ

  Does FastAnswer have batch FAQ update function?

  FastAnswer have batch FAQ update function for efficiency of FAQ maintenance operation. Moreover, you...

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• FAQ

  What contact channels can FastHelp5 support?

  FastHelp5 is multi-channel contact center system, can support not only voice but also Email, web, an...

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• FAQ

  How much can users customize FastHelp by themselves?

  FastHelp5 provides "Self-customization" function to users. You can add / edit input field of custome...

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• FAQ

  Does FastHelp5 have security function?

  FastHelp5 (CRM system) has the following security function. Password policy functio...

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• FAQ

  Does FastHelp5 have report function for data analysis?

  FastHelp5 (CRM system) has a report function as standard function. It enables to visualize KPI by re...

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• FAQ

  Does FastHelp5 have approval function?

  FastHelp5(CRM system) has approval function as standard function. You can use this function when you...

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• FAQ

  Does FastHelp5 have search function?

  FastHelp5(CRM system) has various data search function. Can search data with various conditions such...

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• FAQ

  Can FastHelp5 export ticket data?

  FastHelp5 (CRM system) provides data export function. You can export ticket data with various condi...

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• FAQ

  Does FastHelp5 have agent support function such as FAQ and template?

  FastHelp5 (CRM system) provides FAQ / Template function. It supports agents to respond to customer s...

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• FAQ

  Does FastHelp5 have an notification function to prevent overlooking a ticket to respond to?

  FastHelp5 (CRM system) provides alert function to prevent to overlook responding to customer. Can se...

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• FAQ

  Does FastHelp5 have a function for real-time internal communication like chat?

  FastHelp5 (CRM system) provides messaging function (Chat) for internal communication. It is for inte...

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• FAQ

  Can FastHelp5 support ticket escalation to other agents?

  FastHelp5 (CRM system) supports ticket escalation function. You can escalate a ticket to agents who ...

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• FAQ

  Does FastHelp5 have a function like message board to share an announcement or notice with users?

  FastHelp5 (CRM system) has "Message Board" and "News" function. Message Board I...

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• FAQ

  Does FastAnswer2 have any reports about FAQ usage?

  FastAnswer2 (FAQ knowledge system) provides various report templates such as "No. of reference of F...

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• FAQ

  Can we set privilege of knowledge access to each users?

  FastAnswer2 (FAQ knowledge system) has a function to manage knowledge access privilege that enables ...

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• FAQ

  Can FastAnswer2 set a view limit to the each FAQ?

  The "User Role" feature of FastAnswer2 (FAQ Knowledge System) allows you to set the view limit of ea...

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• FAQ

  Does FastAnsewer2 have features that supports self-solving?

  Yes, FastAnswer2 has a lot of features that support customers' self-solving, such as displaying freq...

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• FAQ

  Can I create an inquiry form freely?

  FastAnswer2 (FAQ knowledge system) provides a function to create web forms that can be used for inqu...

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